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FAQs

When the low water season in Mekong

The lower water in Mekong River normaly is from March to August. However It depends on some years. If the year has less raining, and the weather is very dry. The water level is low very early starting in middle of february  .

Any cruise crossing border between Laos and Cambodia

No, there are not any cruises connecting between Laos and Cambodia due to the abrupt terrain of the river including rapids, waterfalls.

When is the best time to take cruise in Mekong River

In the general, travel to Southeast asia, the best time is between Octobre and May. For cruise in Cambodia you can do it from August to March. For the Laos cruises , you can do it from August to May.

Is it safe to travel on Mekong River?

For any boat operates in Mekong River, they have all safty condition and equipment : Life buoy and life jacket. All staff get well trained about safty for the cruising on Mekong River. The government of each country they often check the condition of every boat cruise.

 

It shown up the different cruise to the one I have booked, what'd happened

It could happen rarely as number of reasons from cruise operator. We will always inform you far in advance and if we have to change the cruise that must be an 'upgrade' to better one. Not a 'surprise' to our customers. You will have control on that change totally even the cancellation without any charges.

Why others on the same cruise paid and get the different services and prices to us

Cruise operator has varied services on cruise, someone may not join all additional services (like kayaking, special meals for Veteran...) and someone does. Prices can be different too depending on contract between cruise operator and travel agencies (like us). We confidently guarantee the lower price or the same with all agencies to the same cruise and services.

We are traveling with group of 3, how do you arrange bedding for us

Apart from charter, one of you will share room or cabin with someone else as prices are quoted as twin shared basic. A small additional single charge is optioned if you want to take single room or cabin. Triple cabin (for 3 adults) is rarely existed in our cruise list.

There are number of choices for cruise, that made me confused which one to take

Right! There are different ranges of cruise, different in styles, prices. If you don't know which one is suitable for yourself, we highly recommend you contact our sales for best recommendation for your trip. Sometimes, expensive cruises may not yet be the best for you and so on.

What about the weather

We prepare for a variety of weather conditions depending on your travel season and the river you will be cruising on. Layering clothing items is always your best bet, as this allows each person to adjust to any temperature, including artificially maintained temperatures, by removing or adding items throughout the day. What should I wear ashore? Comfortable, sporty, smart-casual daywear is appropriate both onshore and onboard. You will find a significant amount of walking over uneven terrain during your time ashore. We recommend comfortable walking shoes with good ankle support. Don’t forget to pack a waterproof jacket (preferably hooded).

Are Mekong River’s tours suitable for me

Mekong River's tours designed for all travelers, we also offer the function of tailor made holiday to match your expectation better. Please contact us for your personal requests; we will be back with the tours which are just for you.

What are Mekong River’s tours focusing on

We are focusing on Mekong River Delta, most of our tours drive customers to local activities or closer to local community that we think people mostly interested in. We are also good at offering tours with small group, mostly for family and couple with high quality of accommodation, great meals & fabulous travel leaders. We are not expected to show you everything but surely provide you what these destinations have to offer.

What are your cruise trips different from others

From beginning & on, we have been intended to make a long term of business, the biggest difference between us and others is: service! We live to serve and believe that provide a good service will bring success to us in the future. With that thinking in mind, we have not had any single complaint until now. Please see why people choose us.

Do you offer group tours

Yes, we arrange join-in group and private group tour.

I am a solo traveler, what can you arrange for me

We have some solutions for you; please contact our travel advisor for your requests

Any hidden fees on your cruise trips

No, aabsolutely. All inclusion & exclusion are stated clearly at the time of booking.

Have questions?
Call us: +84-2437-191-918