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FAQs

What are your cruise trips quality guidelines

Please see our quality guidelines to see what we offer on your booked trips

There are 5 people in my group, how will you arrange cabins/hotels for us

There is always choice of single supplement offer at extra charge for anyone who wants to get single room. If no requests given, we will arrange 3 rooms for 5 people. Please see details on our proposal program at the time of booking.

Does my tour include visa & international airfare

No, otherwise stated. Visa normally not included on tour price, however, we can arrange visa for you at your own expense.

How do I book your cruise trips

Please click on 'book this tour' button on your chosen tour page. We will be back to you within 24 hours with confirmation of availability or payment mode. Please see booking guide for more details.

How do I pay for my cruise trips

You can use your credit cards in both ways of online or offline option, Paypal is also available, bank transfer...Please note that bank fees will be on customer's side. See more details at our booking guide.

Can I change or modify my cruise trips in last minute

Yes, you can, we are fully flexible for your changes on last minute, please contact our sales as soon as you can for further assistance.

How do I contact and report during my trips are running

We are reachable in 24/7, once your tour booked, we will always provide list of contacts and office's addresses as well as person will be in charge on your trips. Please contact us anytime you wish to. Besides, our customer service will contact you sometimes during the trips to ensure you are having a good time and everything is on the track.

How do I cancel my cruise trips & is there any cancellation fee

Cruise trip cancellation must be informed to our offices by fax or email. Please see our terms and conditions for cancellation fees involved).

There are 5 people in my group, how will you arrange cabins/hotels for us

There is always choice of single supplement offer at extra charge for anyone who wants to get single room. If no requests given, we will arrange 3 rooms for 5 people. Please see details on our proposal program at the time of booking

Have questions?
Call us: +84-2437-191-918