Term & Condition

The following "Terms and Conditions" is set to govern the use of and purchase of products and services from Mekong Boat website - www.mekongboat.com - (hereinafter referred to as Site, We, Us, Our). This is subject to change without notice to be suitable with local regulations and laws at the temporary time. Accordingly, we highly recommend you to check it to update our information regularly. You agree to use the Site for lawful purposes. If you plan to or are committing any deeds that may hamper or affect the performance of the website, or transmit contents that are harmful, abusive, vulgar, discriminative, hateful, you must leave immediately.

 

1. Privacy Policy:

We respect and are committed to protecting the privacy of our website visitors. By using this website and/or purchasing the services offered on our website, you agree that you have read and accepted the following conditions of our privacy statement.

 

a - Collection of information: We will collect, store and use the following kinds of personal data: information that is required to complete your tour booking such as your name, date of birth and date of arrival in Vietnam. Your contact information such as email and phone will also be collected if you choose to proceed with the booking or decide to sign up for our newsletter.

b - Use of information: Personal data submitted on this website will be used to reserve portions of the tour and other services where necessary. We use your contact information only when it becomes important for us to contact you regarding our Site, new services and promotions which we think you will find relevant and valuable. If you would like to stop this service, you can choose to unsubscribe from our newsletter by emailing us: info@mekongboat.com

c - Link to third party websites: This site contains link to third party website and we are not responsible for the privacy policy or contents of such website.

d - Cookies: Our site enables the use of cookies and uses this information to help diagnose problems with our server and administer our site. We also gather broad demographic information to help us improve our website quality and performance.

e - Policy amendments:  We reserve the rights to update or amend this privacy policy anytime by posting a new version on our website. You should check this page occasionally to ensure you are aware of these changes.    

f - Updating information:  Please let us know if the personal information which we hold about you needs to be corrected or updated. Changing of names on the document can be time consuming and costly so we suggest you to contact us immediately after spotting any inaccuracy. 

 

2. Security:

We use the highest possible security measures to protect your information and the use of our website. These include Norton Secured and McAfee Secure and they are updated on a regular basis to optimize the safety and security of this site.

 

3. Copyright:

Unless otherwise stated, all materials appearing on this Site are copyrights and trademarks owned by Mekong Boat. No right, title or interest in any downloaded materials will be transferred to you nor is any web user allowed to reproduce, publish, distribute, display, exploit in any way for commercial purpose.

 

4. The Contract:

A contract will be signed once you proceed successfully with our booking procedure including accepting our itinerary or proposal, and paying the deposit. We reserve the right to terminate the contract in case:

• Customer's behavior, manner or action causes offence to our company, our site or other partners.
• Unpredicted conditions of weather, natural disasters and spreading diseases take place in the area that you plan to visit. In this case, we will contact you for further information.

 

5. Payment:

To ensure that both parties will fulfill their obligations, we propose some detailed conditions for payment as follows:

a - Deposit: Either full payment or a deposit of 30-50% of total cost will be required and decided on individual tour basis. This should be done via one of our payment methods available online. Customer will receive confirmation documents or vouchers within 24 hours from the time we receive the deposit.

b - Final Payment: Full payment should be made at least 30-40 days prior to your departure. Payment on arrival is applied for special cases only and both parties have written agreement on this.

c - Cancellation and refunds: 

Cancellation fees of booking are levied on all local suppliers as cruise carriers and other contractors apply their own cancellation policy. Cancellation and refund policies are detailed on each individual cruise, under the Rate & Availability tab.

Cancellation by the cruise for reasons related to a situation of force majeure, such as government restriction or regulation, health, natural disasters, acts of God, etc., customers will be refunded the amount depending to circumstances. If the tour has yet to take place, full refund will be made. If the tour is ongoing, partial refund will be made.

No refunds or exchanges can be made while the tour in ongoing and the customer decides to opt out. If you do not use any of the service, no compensation will be given for the unused portion of the tour.

 

6. Alternatives:

Whilst we manage to reserve all the proposed services for our clients, we reserve the right to make changes of equivalent services in case transportation/ accommodation is fully booked. In this case, we always try our best to inform you about the changes as soon as possible. If we are unable to provide confirmed services, an alternative service or an alternative departure date will be offered subject to availability. If this alternative date or the alternative service is not acceptable to our clients will be refunded.

 

7. Disclaimers:

From time to time there may be information on our site that contains typographical errors, inaccuracies, or omissions about product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. For further information about our company, visit www.mekongboat.com

 

8. Shuttle bus service:

Unless otherwise stated, all shuttle bus service is operated by the cruise companies. The pickup point is limited to places mentioned with few exceptions made by the cruise. If you are leaving from the airport or train station or staying in a hotel outside of the center, you are responsible for arranging your own transfer to the appointed point to be picked up by shuttle bus.